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Learn about managing your preferences and account settings
How Much Does Singdaptive Cost?
How much does Singdaptive cost? Free Trial It is free to sign up to try our 3 free exchanges on Singdaptive. This lets you hear back from Singdaptive instructors on how we can help determine and achieve your goals. We recommend everyone do the free trial before they buy. Less than the price of face-to-face lessons in your location. At $25 USD a month our **[Standard Plan Subscription
How do I delete my account?
To delete your account, simply click on the Chat Icon in the bottom right corner of your screen. In the chat window, type in a message letting us know you want to delete your account and a support agent will carry out the account deletion.
How Do I Manage My Account Settings?
Where Do I Go to Manage My Account? Click the Account Icon in the top menu bar to open the Account Menu where you can get support, see your purchases or change your preferences. Account Icon
How Do I Get My SingerPath Profile?
Creating Your SingerPath SingerPath is your personal profile generated intelligently from your completed singer survey. It reflects your interests and goals, as well as recommends areas of focus. To create your SingerPath, click on the Welcome Lesson in the blue bar near the top of your Dashboard. Watch the short welcome video, then click the Action, which is below the video. This action will take you to the SingerPath Survey. The survey takes roughly 10 minutes. Once complete, your Sing
Can I Re-Take the Survey?
Managing Your Preferences Yes! You can do this at any time. In fact, you are encouraged to retake the survey as it will refresh your recommended lessons and courses, showing you new directions in which to take your learning. Simply click the Menu icon in the top left of your screen and click on SingerPath. This will bring up your SingerPath Profile. At the top of your screen there is a button to "RETAKE" the survey. ![Retake Your Survey](https://storage.crisp.chat/users/helpdesk/website/8
Can I See Singdaptive Content Without an Account?
Can I See Singdaptive Content Without an Account? If you don't have an account, you can browse lesson excerpts from the Instructors Page. Just click the Instructor Icon in the black bar at the top of your page. You can also see our YouTube channel where you can "meet" our instructors and get a taste of their lessons. To view entire lessons, you must sign up for our Free Trial Free Trial This plan let'
I Can't Sign In! I Can't See my Exchange!
Trouble Signing In or Viewing Exchange If you are having trouble logging in, or if you can't view your exchange, we suggest you try logging out by using this Reset link By clicking the link above, you will be automatically fully logged out. Your next step is to sign back in, being careful to sign in with the same email address and method that you used when you first set up your account. If you are still encountering trouble viewing your exchanges on
How do I upgrade, downgrade, pause or cancel my subscription?
To manage your subscription: Go to your purchases page Click the Manage button, and acknowledge the prompt Upgrade/Downgrade Once you're on the the Manage page. If you want to Upgrade or Downgrade click the text as prompted. When you downgrade or upgrade you will be charged the pro-rated different between your subscriptions plans, and the change will take affect immediately. Pause or Cancel Once you're on the the **Manage pag
Where do I find my email address and display name?
To find which email address you used to create your account, you must click on the Account Icon at the top right of your screen when you are logged in to app.singdaptive.com. If you signed up with Google or Facebook, then use the email address associated with that account.
I've subscribed to a paid plan, what do I do next?
Congrats! ... and thank you:-) What you do next depends on what you've done so far: I have completed my free trial An instructor will prepare a startup exchange for you. Typically, this happens within a business day, but can take up to 3 business days. You'll be notified by an email from email@example.com when your next exchange is ready. I have submitted an exchange as part of my free trial, but I'm waiting to hear back An instructor will prepare the next exchange of your trial f
How do I get parent/guardian permission - for under 16 year old singers?
To do video exchanges, and use the Singdaptive service you, when you're under 16 you need parent/guardian permission. Here is the step and guidelines to give permission: Have parent or guardian email us at: firstname.lastname@example.org to give their permission for their dependent to use our service. In the email, the parent must include the email you the email address and display name used on the under 16 year account on Singdaptive. This can be done for a previously created account, or crea